To log a support call, select the Log a support call icon at the top of the Simple Invest 360 page.
- Enter a brief description on what issue you are experiencing in the search bar, then click Search:
- The most relevant articles and community posts based on your description entered will be displayed. We recommend reviewing these as they may help solve your issue.
If your issue is still unresolved, select Log Support Call:
- Fill in the details for the Support Call, including your preferred correspondence method, description, and any additional documentation that could help investigate your issue:
Field | Explanation |
---|---|
Contact Name | Input your name. |
Telephone | Input your preferred contact number. |
Input your email address. This will be used to provide updates on the status of your query with BGL Support. | |
Correspondence Method |
From the drop down list, select one of two options:
|
Issue Description |
Provide the most relevant problem statement of the issue you face to assist the consultant in providing the best possible solution to your query. Choosing an "incorrect" problem statement will not impact how your support call is received, however it can help the investigation process. |
Do you want to provide Support access to your entity? |
Select Yes if you would like to provide BGL with access to your entity. An invite will be sent to the support consultant and they will have access to your entity for five days to investigate the issue further (where required). Search and select your entity in the field below. Select No if you do not want to provide access. |
Once you have completed the above fields, select Submit Support Call. A consultant will be in contact with you shortly.
Tip
Support queries should not be submitted via the "Provide Feedback" thumbs up section in Simple Invest 360. This should only be used to provide feedback or if you have any suggestion relating to Simple Invest 360.