Overview
Get answers to your questions quicker with BGL's Live Chat feature. Simply type your question and you will be put in touch with a support consultant that will work together with you to find a solution.
Reduce the distractions from your workflow, with the Live Chat feature being accessible from any screen within Simple Invest 360.
How do I use it?
Simply follow the steps below to start using Live Chat support:
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Select the speech bubble icon in the top right-hand corner of your Simple Invest 360 to commence a chat session.
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The chat session will appear in the bottom-right corner of the screen. To begin chatting, type your question and press Enter. AI driven Vesta will provide you with a proposed solution if available, and suggested help articles based on what you type into the chat session:
- If your answer is unsatisfactory or if you would like to connect to one of BGL's Support Consultant, select No when asked if the response was helpful, followed by selecting Talk to a Human.
- A chat session will then begin with our BGL Support Team.
Please ensure provide any relevant context or documents required so our team can best assist you.
Get a transcript of your chat
A copy of the live chat's transcript will be emailed to you after the chat has concluded. Look for the support@si360 email address to find this email:
This is sent to the email attached to your User Profile used to sign in to Simple Invest 360.
- See User Manager for instructions on where to find these details.